Last updated: 06 January 2026

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern:

Your use of the Kindred Spirit Investigations website; and
Your participation in any events, investigations, experiences, or activities organised or hosted by Kindred Spirit Investigations.

By accessing our website, booking an event, or attending an event, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you must not use the website or attend any event.

2. ABOUT US

Kindred Spirit Investigations (“we”, “us”, “our”) is a paranormal investigation and ghost hunting events company operating in the United Kingdom.

All events, demonstrations, and activities are provided for entertainment and recreational purposes only.

3. ENTERTAINMENT DISCLAIMER (KEY CLAUSE)

All paranormal investigations, activities, demonstrations, and experiences provided by Kindred Spirit Investigations are conducted solely for entertainment purposes.

We make no claims, guarantees, or representations regarding the existence, presence, or evidence of paranormal phenomena.
Any devices, techniques, or methods used (including but not limited to scrying, table tipping, ouija boards, and atmospheric monitoring equipment) are used for entertainment and experiential demonstration only.

18. CONTACT DETAILS

Kindred Spirit Investigations

info@kindredspiritinvestigatiuons.co.uk
Nothing provided constitutes scientific proof, spiritual guidance, medical advice, psychological advice, or counselling.

Participation is entirely voluntary.

4. WEBSITE USE

You agree not to:

Use the website for any unlawful purpose
Attempt to interfere with the website’s operation or security
Copy, reproduce, or distribute website content without permission

We do not guarantee that the website will be uninterrupted, error-free, or free from viruses.

5. BOOKINGS & PAYMENTS

All event bookings are subject to availability
Payment must be made in full at the time of booking unless otherwise stated
Payments are processed by third-party providers (e.g. Stripe, PayPal, DotGo) under their own terms and privacy policies

We are not responsible for failures or errors of third-party payment providers.

6. CANCELLATIONS & REFUNDS

Unless otherwise stated:

Tickets are non-refundable
Bookings may be transferable at our discretion
We reserve the right to cancel or reschedule events due to circumstances beyond our control (including venue issues, safety concerns, or staff illness)

Where an event is cancelled by us, a refund or alternative date will be offered at our discretion.

7. EVENT CONDITIONS & PARTICIPANT RESPONSIBILITIES

By attending an event, you agree that:

You are physically and mentally capable of participation
You will follow all instructions given by staff
You will behave responsibly and respectfully
You will not disrupt the experience for others

We reserve the right to refuse entry or remove any participant without refund if their behaviour is unsafe, disruptive, or inappropriate.

8. ASSUMPTION OF RISK

You acknowledge that events may involve:

Low lighting or darkness
Uneven floors, stairs, or confined spaces
Historic or older buildings
Heightened emotional responses such as fear or anxiety

You attend and participate entirely at your own risk and accept personal responsibility for your actions and wellbeing.

9. HEALTH & MEDICAL DISCLAIMER

Our events may not be suitable for individuals with, including but not limited to:

Heart conditions
Severe anxiety or panic disorders
Epilepsy or light sensitivity
Mobility impairments (depending on venue)

We accept no liability for adverse reactions arising from a failure to disclose relevant conditions.

10. EQUIPMENT USE

All equipment is non-invasive and used for entertainment purposes only
Participants must not handle or operate equipment without permission
Personal equipment may only be used with staff approval

We make no claims as to the accuracy or reliability of any equipment readings.

11. PHOTOGRAPHY & VIDEO RECORDING

Photography and video recording may take place during events
Images may be used for promotional and social media purposes
Participants may request removal of identifiable images

We will take reasonable steps to honour removal requests but retain the right to use images where lawful and proportionate.

12. THIRD-PARTY VENUES

Events are held at venues owned or managed by third parties.

We are not the occupier of such premises
Responsibility for structural safety lies with the venue owner or manager
We are not liable for defects beyond reasonable inspection

13. LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be lawfully excluded

Subject to the above, we shall not be liable for any loss, injury, distress, or damage arising from:

Participation in events
Emotional or psychological responses
Slips, trips, or falls where reasonable care has been taken
Acts or omissions of third parties
Failure to follow instructions

14. INTELLECTUAL PROPERTY

All website content, branding, text, images, and materials remain the intellectual property of Kindred Spirit Investigations unless otherwise stated.

No content may be reproduced without prior written consent.

15. DATA PROTECTION

Personal data is processed in accordance with:

Our Privacy Policy
Our GDPR & Data Protection Policy

These documents form part of these Terms.

15. DATA PROTECTION

Personal data is processed in accordance with:

Our Privacy Policy
Our GDPR & Data Protection Policy

These documents form part of these Terms.

16. CHANGES TO TERMS

We reserve the right to update these Terms at any time.

Changes will take effect immediately upon publication on the website. Continued use of the website or attendance at events constitutes acceptance of the revised Terms.

17. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of England and Wales.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Date : January 2026

Review Date Jan 2027

By booking, attending, or participating in any event organised by Kindred Spirit Investigations (“Kindred Spirit Investigations”, “we”, “us”, “our”), you confirm that you have read, understood, and agreed to the following Terms and Conditions in full.

1. Age Restrictions

1.1. No person under the age of 18 is permitted to attend any event unless the specific event states that 16 years or over are permitted with  parental or legal guardian accompaniment.
1.2. Proof of age may be requested at any time. Failure to provide proof may result in refusal of entry without refund.

2. Health, Accessibility, and Suitability

2.1. Due to the nature, age, condition, and layout of many venues investigated, some locations are not suitable for individuals with physical disabilities, mobility issues, medical conditions, or psychological conditions, including (but not limited to) anxiety disorders, PTSD, panic disorders, epilepsy, or other conditions that may be triggered by low lighting, confined spaces, uneven flooring, loud noises, or emotionally intense situations.
2.2. It is the sole responsibility of the guest to assess their own physical and mental fitness to attend.
2.3. By attending, you confirm that you are medically and psychologically fit to do so.
2.4. Kindred Spirit Investigations accepts no responsibility for adverse physical or psychological reactions experienced before, during, or after an event.
2.5. Guests are encouraged to contact us prior to booking if they require further information regarding venue conditions.

3. Pregnancy

3.1. Heavily pregnant individuals are not permitted to attend events.
3.2. Individuals in early stages of pregnancy attend entirely at their own risk.
3.3. Kindred Spirit Investigations accepts no liability whatsoever for injury, distress, complications, or loss suffered by any pregnant attendee or unborn child.

4. Behaviour and Conduct

4.1. All guests must behave responsibly, respectfully, and safely at all times.
4.2. Any behaviour deemed disruptive, dangerous, aggressive, intimidating, or distressing to others will result in immediate removal without refund.
4.3. Assault, threats, harassment, or abuse (verbal or physical) toward staff or guests will be reported to the police as a matter of routine.
4.4. Removal from an event will result in a permanent ban from future Kindred Spirit Investigations events.

5. Substance Policy

5.1. Zero tolerance applies to alcohol, illegal drugs, legal highs, or misuse of prescription medication.
5.2. Kindred Spirit Investigations staff reserve the absolute right to refuse entry or remove any guest suspected of being under the influence, without the need to provide proof.
5.3. No refunds will be issued in such circumstances.

6. Smoking, Fire, and Safety

6.1. All Kindred Spirit Investigations events are strictly non-smoking, including vaping.
6.2. Candles, matches, lighters, or naked flames are strictly prohibited.
6.3. Any breach of safety rules will result in removal without refund.

7. Clothing, Equipment, and Facilities

7.1. Guests must wear appropriate clothing and sturdy footwear.
7.2. Sleeping facilities are not provided unless expressly stated.
7.3. Kindred Spirit Investigations accepts no responsibility for discomfort caused by inadequate clothing or preparation.

8. Assumption of Risk & Exclusion of Liability

8.1. Attendance is entirely at your own risk.
8.2. To the fullest extent permitted by law, Kindred Spirit Investigations, its directors, staff, contractors, volunteers, and venue partners accept no liability for:

Personal injury (including serious injury or death)
Psychological harm, emotional distress, trauma, anxiety, panic attacks, or exacerbation of pre-existing conditions
Loss, theft, or damage to property or equipment
Accidents occurring before, during, or after the event
Incidents caused by uneven flooring, darkness, weather, structural conditions, or environmental hazards
Any alleged paranormal or unexplained phenomena

8.3. Nothing in these terms excludes liability for death or personal injury caused by negligence where such exclusion is unlawful under English law.

9. Paranormal Activity Disclaimer

9.1. Kindred Spirit Investigations makes no guarantees regarding paranormal activity.
9.2. Guests acknowledge that experiences may be subjective, intense, minimal, or nonexistent.
9.3. Kindred Spirit Investigations accepts no responsibility for any physical, psychological, or emotional effects attributed to perceived or alleged paranormal activity.

10. Indemnity

10.1. By attending, you agree to fully indemnify and hold harmless Kindred Spirit Investigations and its representatives against all claims, losses, damages, costs, expenses, legal actions, or proceedings arising from:

Your participation
Injury to yourself or others
Damage to property
Breach of these Terms

11. Insurance

11.1. Kindred Spirit Investigations holds public liability insurance; however, some venues fall outside standard public-access classifications.
11.2. Guests are strongly advised to hold their own personal insurance.

12. Property & Vehicles

12.1. Kindred Spirit Investigations accepts no responsibility for loss or damage to personal belongings, clothing, vehicles, parking fines, clamping, or theft.

13. Cancellations by KINDRED SPIRIT INVESTIGATIONS

13.1. If Kindred Spirit Investigations cancels an event, guests will be offered:

A full refund, or
A transfer to another event

13.2. Kindred Spirit Investigations will not reimburse travel, accommodation, or related expenses.

14. Cancellations by Guests

14.1. Deposits are non-refundable.
14.2. Cancellations more than one month prior may receive a refund minus the deposit.
14.3. Cancellations within one month are non-refundable, unless the ticket is successfully resold.

15. Weather Conditions

15.1. Events may be affected by weather.
15.2. Kindred Spirit Investigations reserves the right to relocate or cancel events due to adverse conditions without liability for associated costs.

16. Mediums and Investigators

16.1. Any statements made by mediums or investigators represent personal opinion only.
16.2. No representations are made as to accuracy or truth. Guests must exercise independent judgement.

17. Data Protection

17.1. Personal data will be handled in accordance with UK GDPR.

18. Recording & Media

18.1. Recording is permitted for personal use only.
18.2. All content recorded remains the intellectual property of Kindred Spirit Investigations.
18.3. Written consent is required before public release.
18.4. Breach may result in legal action.

19. Refreshments

19.1. Snacks may be provided; allergen information cannot be guaranteed.
19.2. Guests consume food at their own risk.

20. Governing Law

20.1. These Terms are governed by English Law, and the courts of England have exclusive jurisdiction.

21. Acceptance

21.1. Booking and/or attendance constitutes full acceptance of these Terms and Conditions.

What to Expect at a Kindred Spirit Investigations Event

When you join a Kindred Spirit Investigations event, you’re not just watching a ghost hunt — you’re becoming part of one. Every experience is designed to be immersive, credible, and respectful, offering genuine investigation in some of the UK’s most atmospheric locations.

Here’s what you can look forward to on the night:

A Professional, Authentic Investigation

Our experienced investigators will guide and support you throughout the evening. We take a serious and professional approach — there’s nothing faked, staged, or exaggerated. Every sound and shadow is treated as genuine until proven otherwise, giving you a true taste of real paranormal investigation.

History Comes to Life

Before we begin, you’ll learn about the building’s fascinating history — including documented events and reports of paranormal activity that make it so unique. Understanding the stories behind each location helps bring context to your investigation and deepens the experience.

Hands-On Paranormal Techniques

You’ll receive instruction on a wide range of paranormal equipment, from traditional tools to cutting-edge technology. Our team will demonstrate how to use each device, then guide you as you try it for yourself during interactive experiments throughout the night.

Small, Focused Groups

To make sure every guest is fully involved, we keep our groups small — never more than 10 guests per investigator. This ensures a more personal experience and allows everyone the chance to ask questions, use the equipment, and take part at their own pace.

An Inclusive Experience for All Levels

Whether you’re a complete beginner or a seasoned investigator, our events are designed to suit every level of experience. You’ll be encouraged to participate as much (or as little) as you feel comfortable.

Optional Protection Prayer

At the start of the evening, we offer a protection prayer for those who wish to take part. It’s a thoughtful way to set positive intentions and ensure everyone feels grounded and safe.

Refreshments Throughout the Night

Ghost hunting can work up an appetite! You’ll have access to hot drinks (tea, coffee, and hot chocolate) and a selection of snacks including chocolate bars, biscuits, and crisps to keep your energy up as the night unfolds. But feel free to bring your own snacks all that we ask is that you consume them at the designated break times. 

Each Kindred Spirit Investigations event is a carefully crafted blend of history, science, and spirituality — offering you the chance to explore the unknown in an engaging, respectful, and memorable way.

KINDRED SPIRIT INVESTIGATIONS PRIVACY POLICY

This privacy policy applies between you, the User of this Website and Kindred Spirit Investigations, the owner and provider of this Website. Kindred Spirit Investigations takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

DEFINITIONS AND INTERPRETATION

In this privacy policy, the following definitions are used:

Data: collectively all information that you submit to Kindred Spirit Investigations via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;

We or us: Kindred Spirit Investigations

User or you: any third party that accesses the Website and is not either (i) employed by Kindred Spirit Investigations and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Kindred Spirit Investigations and accessing the Website in connection with the provision of such services; and

Website: the website that you are currently using, http://www.kindredspiritinvestigations.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
"including" is understood to mean "including without limitation";
reference to any statutory provision includes any modification or amendment of it;
the headings and sub-headings do not form part of this privacy policy.

SCOPE OF THIS PRIVACY POLICY

This privacy policy applies only to the actions of Kindred Spirit Investigations and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

DATA COLLECTED

We may collect the following Data, which includes personal Data, from you:

Name
Contact Information such as email addresses and telephone numbers;
IP address (automatically collected);

in each case, in accordance with this privacy policy.

OUR USE OF COOKIES
Necessary cookies

We use necessary cookies to make our site work and enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytical cookies

We may choose to use analytical cookies to help us provide you with the best possible experience by collecting and reporting information on how the website is used. The cookies collect information in a way that does not directly identify anyone. If you prefer not to allow us to accept these cookies you can adjust permissions by clicking the cookie symbol at the bottom left corner of this page.

OUR USE OF DATA

For purposes of the Data Protection Act 1998, Kindred Spirit Investigations is the "data controller".

We will retain any Data you submit for an unlimited period.

Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This our affiliates and / or other companies within our group.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

internal record keeping;
transmission by email of promotional materials that may be of interest to you;

in each case, in accordance with this privacy policy.

THIRD PARTY WEBSITES AND SERVICES

Kindred Spirit Investigations may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.

LINKS TO OTHER WEBSITES

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

CHANGES OF BUSINESS OWNERSHIP AND CONTROL

1. Kindred Spirit Investigations may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Kindred Spirit Investigations. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

CONTROLLING USE OF YOUR DATA

Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

use of Data for direct marketing purposes;
sharing Data with third parties.

FUNCTIONALITY OF THE WEBSITE

To use all features and functions available on the Website, you may be required to submit certain Data.

ACCESSING YOUR OWN DATA

You have the right to ask for a copy of any of your personal Data held by Kindred Spirit Investigations (where such Data is held) on payment of a small fee, which will not exceed £10.

SECURITY

Data security is of great importance to Kindred Spirit Investigations and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA

Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. These countries may not have data protection laws equivalent to those in force in the EEA.

If we transfer Data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy. You expressly agree to such transfers of Data.

GENERAL

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

CHANGES TO THIS PRIVACY POLICY

Kindred Spirit Investigations reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Kindred Spirit Investigations by email at info@kindredspiritinvestigations.co.uk.

Updated 06 01 2023. This policy will be reviewed annually.

KINDRED SPIRIT INVESTIGATIONS - HEALTH & SAFETY POLICY 2026

Last reviewed: 06 January 2026
Next review: January 2027

1. STATEMENT OF INTENT

Kindred Spirit Investigations (“the Company”) is committed to ensuring, so far as is reasonably practicable, the health, safety, and welfare of its staff, volunteers, contractors, and members of the public participating in its events.

The Company acknowledges its duties under relevant UK health and safety legislation and undertakes to conduct all activities in a manner that minimises foreseeable risks while recognising the nature of the events delivered.

All paranormal investigations, demonstrations, and activities are provided for entertainment purposes only. No claims are made regarding the existence, presence, or verification of paranormal phenomena.

2. SCOPE OF THIS POLICY

This policy applies to:

All Kindred Spirit Investigations staff, volunteers, and contractors
All guests and participants attending events
All activities carried out during investigations, briefings, and demonstrations
All venues hired or used by the Company

This policy must be read alongside:

The Company’s Terms & Conditions
The Privacy Policy
The GDPR & Data Protection Policy
Any event-specific risk assessments and disclaimers

3. LEGAL FRAMEWORK

This policy has been prepared with regard to, including but not limited to:

Health and Safety at Work etc. Act 1974
Management of Health and Safety at Work Regulations 1999
Occupiers’ Liability Act 1957 and Occupiers’ Liability Act 1984
Control of Substances Hazardous to Health Regulations 2002 (COSHH)
Equality Act 2010

4. RESPONSIBILITIES

Company Responsibilities

Kindred Spirit Investigations will:

Conduct suitable and sufficient risk assessments for all events
Provide clear safety briefings to participants
Take reasonable steps to identify and manage hazards
Ensure staff are competent to lead activities
Maintain public liability insurance appropriate to the nature of the events

Staff Responsibilities

Staff and volunteers must:

Follow all safety procedures and instructions
Report hazards, incidents, or near-misses immediately
Act responsibly and professionally at all times
Challenge unsafe behaviour where necessary

Participant Responsibilities

Participants are required to:

Follow all instructions given by staff
Behave responsibly and consider the safety of others
Declare any medical conditions that may affect participation
Wear appropriate clothing and footwear
Accept personal responsibility for their own conduct during events

5. NATURE OF ACTIVITIES & ENTERTAINMENT DISCLAIMER

Kindred Spirit Investigations provides guided paranormal investigation experiences using traditional and modern methods, including but not limited to:

Scrying
Table tipping
Ouija boards
Environmental and atmospheric monitoring devices

All such activities are conducted solely for entertainment, recreational, and experiential purposes.

The Company:

Makes no guarantees or representations regarding paranormal activity
Does not claim scientific validation of results
Does not provide spiritual, medical, psychological, or religious advice
Does not encourage belief, dependency, or altered states

Participation is entirely voluntary.

6. RISK AWARENESS & PARTICIPANT SUITABILITY

Events typically take place:

At night
In low-light conditions
In older or historic buildings
In locations that may have uneven surfaces, stairs, or confined spaces

Participants acknowledge that:

Such environments carry inherent risks
They attend at their own risk
They are physically and mentally capable of participation

The Company reserves the right to:

Refuse participation
Remove individuals whose behaviour presents a safety risk
Modify or terminate activities if conditions become unsafe

7. MEDICAL & WELLBEING CONSIDERATIONS

Participants are advised that events may not be suitable for individuals with:

Severe anxiety or panic disorders
Heart conditions
Epilepsy or photosensitivity
Mobility impairments (depending on venue)
Sensitivity to low light or confined spaces

The Company accepts no liability for adverse reactions arising from a participant’s failure to disclose relevant medical conditions.

8. EQUIPMENT SAFETY

All equipment used:

Is non-invasive and non-hazardous
Is used for demonstration and entertainment purposes only
Does not emit harmful radiation or substances

Participants must not:

Tamper with equipment
Use devices without permission
Use personal equipment without staff approval

9. VENUES & THIRD-PARTY PREMISES

Events are conducted in venues owned or managed by third parties.

The Company does not act as the occupier for the purposes of the Occupiers’ Liability Acts
Responsibility for structural safety remains with the venue owner or manager
The Company will take reasonable steps to identify obvious hazards but is not liable for latent defects beyond reasonable inspection

10. INCIDENTS & EMERGENCIES

All incidents must be reported to staff immediately
First aid provisions will be proportionate to the event
Emergency exits and procedures will be identified during the safety briefing
Staff may contact emergency services where necessary

11. ALCOHOL, DRUGS & BEHAVIOUR

Alcohol and illegal drugs are strictly prohibited during events unless explicitly authorised by the venue
Anyone suspected of being under the influence will be refused entry or removed
Aggressive, reckless, or disruptive behaviour will not be tolerated

12. PHOTOGRAPHY, VIDEO & LIGHTING

Photography and video recording may take place
Flashing lights may be used intermittently
Participants must inform staff of any sensitivities

13. LIMITATION OF LIABILITY

Nothing in this policy excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any matter which cannot be lawfully excluded

Subject to the above:

Participation is at the participant’s own risk
The Company is not liable for loss, injury, distress, or damage arising from:

Inherent risks of the activity
Emotional responses or fear
Slips, trips, or falls where reasonable care has been taken
Acts or omissions of third parties
Failure to follow instructions

14. INSURANCE

Kindred Spirit Investigations maintains appropriate public liability insurance. Details are available upon reasonable request.

15. POLICY REVIEW

This policy will be reviewed:

Annually
Following any significant incident
Following changes in law or operational practice

KINDRED SPIRIT INVESTIGATIONS - GDPR & DATA PROTECTION POLICY

Reviewed and aligned with Privacy Policy & Terms and Conditions: 2nd January 2026
Next review: 2nd January 2027

1. PURPOSE AND STATUS OF THIS POLICY

This GDPR & Data Protection Policy operates in conjunction with:

The Privacy Policy of Kindred Spirit Investigations
The Website Terms and Conditions
Any Event Booking Terms, Disclaimers, or Waivers issued by the Company

Where this policy refers to the processing of personal data, it must be read alongside the Privacy Policy, which provides detailed information to data subjects regarding their rights and how their data is used.

In the event of any inconsistency:

Statutory law prevails
The Privacy Policy governs user-facing disclosures
This policy governs internal compliance and operational controls

2. STATEMENT OF COMPLIANCE

Kindred Spirit Investigations (“the Company”) complies with its obligations under:

The UK General Data Protection Regulation (UK GDPR)
The Data Protection Act 2018

The Company recognises that compliance with data protection law is essential to maintaining trust, ensuring lawful operations, and protecting the rights of individuals.

3. DATA CONTROLLER STATUS

For the purposes of UK GDPR:

Kindred Spirit Investigations is the Data Controller for all personal data collected via:

The website
Event bookings
Email correspondence
In-person events
Photography and video recording

Third-party providers such as Stripe, PayPal, and DotGo operate as independent data controllers or processors under their own terms. Their processing activities are governed by their own privacy policies and contractual safeguards.

4. CATEGORIES OF PERSONAL DATA

This policy aligns with the Privacy Policy in defining the categories of data processed.

Guest Data

Name
Contact details (email, telephone)
Address (where required for booking or legal purposes)
Images and video recordings captured during events

Staff and Contractor Data

Name
Address
Bank account details
Next of kin details
Images and video for legitimate promotional purposes

The Company does not intentionally collect special category data. Any such data incidentally disclosed will be processed only where lawful and strictly necessary.

5. LAWFUL BASES FOR PROCESSING

Personal data is processed only where one or more lawful bases apply, as outlined in both this policy and the Privacy Policy:

Consent
Performance of a contract
Legal obligation
Legitimate interests

Legitimate interests include (but are not limited to):

Event administration and safety
Accounting and record keeping
Promotion of Company activities
Fraud prevention and system security

The lawful basis for each processing activity is documented internally.

6. CONSENT (ALIGNED WITH PRIVACY POLICY)

Where consent is relied upon:

Consent must be freely given, specific, informed, and unambiguous
Consent requires a clear affirmative action
Consent can be withdrawn at any time

Silence or non-response does not constitute consent, except where processing is justified under legitimate interests (e.g. incidental background photography at events, as outlined in the Privacy Policy and Terms & Conditions).

7. PHOTOGRAPHY, VIDEO & MEDIA USE

This section must be read in conjunction with:

The Privacy Policy
Event booking Terms & Conditions
Guests are informed in advance that photography and video recording may occur
Images may be used for promotional, documentary, or social media purposes
Individuals may request removal of identifiable images
The Company will take reasonable steps to honour such requests

The Company reserves the right to retain and use images where lawful, proportionate, and necessary for legitimate interests or legal defence.

8. DATA SUBJECT RIGHTS

In alignment with the Privacy Policy, individuals have the right to:

Be informed
Access their personal data
Rectification
Erasure (where applicable)
Restriction of processing
Object to processing
Lodge a complaint with the ICO

Requests must be made in writing. Identity verification is required before disclosure.

9. SUBJECT ACCESS REQUESTS (SARs)

Responses provided within one calendar month
Extensions of up to two months permitted for complex requests
Requests may be refused if manifestly unfounded or excessive
Fees charged only where permitted by law

Any refusal will include reasons and details of the right to complain.

10. DATA SHARING & THIRD PARTIES

Personal data may be shared only where consistent with:

The Privacy Policy
Contractual necessity
Legal obligations

This may include:

Venue providers (where guest lists are contractually required)
Professional advisers
IT, payment, or booking service providers

No personal data is sold.

11. DATA SECURITY (CONSISTENT WITH PRIVACY POLICY)

The Company implements appropriate technical and organisational measures, including:

Restricted access to personal data
Encrypted and password-protected systems
Secure storage of physical records
Confidentiality obligations for staff

While every reasonable effort is made, absolute security cannot be guaranteed.

12. DATA BREACH MANAGEMENT

A personal data breach includes any unauthorised access, loss, disclosure, or alteration of personal data.

Breaches are assessed without delay
Notifiable breaches are reported to the ICO within 72 hours
Affected individuals are informed where required

Incident records are maintained for accountability purposes.

13. DATA RETENTION & DISPOSAL

Retention periods align with the Privacy Policy.

Data is retained only for as long as necessary
Paper records are securely destroyed
Electronic data is securely deleted or anonymised

Retention schedules are reviewed annually.

14. DATA PROTECTION OFFICER (DPO)

Mrs Melanie Clements is appointed as Data Protection Officer.

The DPO:

Advises on compliance obligations
Monitors internal adherence to policies
Acts as the point of contact for the ICO

15. LIMITATION OF LIABILITY

Nothing in this policy limits liability where unlawful. However, the Company is not responsible for:

Processing activities of third parties beyond its control
Failures caused by external systems or service providers
Unauthorised access despite reasonable security measures

These limitations align with the Privacy Policy and Terms & Conditions.

16. GOVERNING LAW

This policy is governed by the laws of England and Wales, consistent with the Privacy Policy and Terms & Conditions. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. POLICY REVIEW

This policy is reviewed annually or sooner if required by law or operational change.